When faced with the choice of accepting less risk in an outsourcing deal or saving more cash up-front, at least two-thirds of customers go for saving money, according to the Everest Group’s

By Robert L. Scheier Everybody’s talking about cloud computing but very few, especially in the outsourcing space, can explain what they mean by it. Here are five questions that will force your

By Robert L. Scheier Application portfolio rationalization (APM) is a fancy term for cleaning out your software closet. It involves doing an inventory of your applications and related systems such as databases

A win-win strategy isn’t just nice. It’s the only way to get the most value out of your outsourcer and beat the competition, especially when you’re looking for game-changing innovation. But are