The BBC’s global business program recently asked Natarajan Chandrasekaran (“Chandra”), the CEO and managing director of Tata Consultancy Services, about how India’s largest outsourcing company is changing the way the world thinks about India, and about the future of outsourcing itself.
Among the highlights:
- How the Indian’s government’s push for scientific education helped create the skilled labor force required to create outsourcing giants, while domestic obstacles helped spur Indian service providers to look to foreign markets;
- The amount of untapped opportunity in an outsourcing industry so fragmented than even TCS has only a small share of the overall market.
- Chandra’s prediction that the real impact of information technology is yet to be felt, and will be the opportunity to uncover new insights and create new business models.
He also discussed TCS moves to serve not only global giants, but small to medium sized businesses, its investments in cloud computing, and its goal of growing revenue without continually adding head count. That will be done, he said, by creating “intellectual property” in the form of not only products but solutions and frameworks it can sell to multiple customers without deploying more staff.
Chandra also spoke candidly about not only the opportunities, but the challenges facing India. Among those are reducing corruption and school dropout rates, as well as increasing the number of teachers. Providing more “inclusion” for India’s poor will require improvements in education and health care, among other areas.
Listen to the full BBC broadcast here.